Payment and Security
Any payment made on this web-site is handled by PayPal or by ePDQ Secure Web Payments with Barclays, both of which are completely private and secure. You do not need to create an account or register on the PayPal site with any personal details to be able to place an order. We do not keep any of your personal details on our site. You may pay via either method using most credit cards on-line or by using your existing PayPal account. You may also pay with your credit card over the phone ,if you so wish.Your details will be used by us only to process your order. Shopping on this site is easy and secure.m
Dispatch takes place within 1-2 days of receiving the order but the spoon is usually posted the day after ordering even when pyro-engraving is required.
Should there be any problem regarding the availability of stock or any problem relating to delivery, the customer will be informed by email or by phone.
All lovespoons come with an explanatory card. The card has a short history of the love spoon and an explanation of some of the symbols used.
A presentation box may only be purchased when a spoon is purchased.
A free pyro-engraving service is available on all of the spoons. This service is available for spoons in both light and dark. The availability of the pyro-engraving service for each spoon is given with its description on the “On-lineShop” page.
Names and a date may be pyro-engraved on the spoon. Also a SHORT MESSAGE.
Details of your requirements should be entered in the Pyro-engraving Instructions box on the page of the spoon being ordered.
Method of Delivery
For spoon deliveries within the UK, Royal Mail Signed For, First Class will be used.
For an extra charge Royal Mail “Special Delivery”may be used for U.K deliveries.This option is available at Checkout.
For spoon deliveries outside the UK “Signed &/or tracked” will be used.
All deliveries will be fully insured by us, regardless of the value of the delivery.
Delivery to the UK is free.
Special Delivery option costs £5.00.
Delivery charges outside the UK are £8.00 per order to one address.
The spoons ordered may be sent to an address different from that of the purchaser, if required. The delivery address may be entered at checkout .
Should an order be cancelled before despatch a full refund will be made, If the spoon has been engraved there will be a charge of £5.00–£10.00 to remove the engraving.
Should an order be cancelled after despatch a full refund will be made less the actual cost of postage and packing, and the cost of removing the engraving if engraved. The refund will be made after the safe return of the spoon only.
In addition, it will be the responsibility of the customer to return the spoon in its original condition, i.e. that in which it was despatched. It is advised that spoons returned from within the UK be sent by Royal Mail Signed For..
If the customer is not totally satisfied with the spoon(s) they may be returned for a full refund, less the original actual postage cost.
If the spoon has been pyro-engraved however, the full amount less £5.00-£10.00 (to remove the pyro-engraving) and less the actual original postage cost, will be refunded.
Returns must be made within 10 days of receiving the spoon(s) and after prior consultation with us either by telephone or by email.
It is the customer’s responsibility to insure the spoon(s) being returned in case of damage or loss in transit.