Ordering Information
Payment and Security.
Any payment made on this web-site is handled by PayPal, which is completely private and secure. You do not need to create an account or register on this site with any personal details to be able to place an order. We do not keep any of your personal details on our site. You may pay using a credit card or a debit card, on-line or by telephone or by using your existing PayPal account. Your details will be used by us only to process your order. Shopping on this site is easy and secure.
Dispatch will normally take place within 1-2 days of receiving the order.
Should there be any problem regarding the availability of stock or any problem relating to delivery, the customer will be informed by email or by phone.
All lovespoons come with a bilingual, explanatory card.
Pyro-engraving
A free pyro-engraving service is available on most of the spoons. This service is available for spoons in both light and dark. The availability of the pyro-engraving service for each spoon is given with its description on the "On-line Shop" page.
Names and a date may be pyro-engraved on the spoon. Also a SHORT MESSAGE.
Details of your requirements should be entered in the Pyro-engraving Instructions box on the "Check Out Page"
Method of Delivery
For spoon deliveries within the UK, Royal Mail Recorded First Class "signed for" will be used.
For spoon deliveries outside the UK "Signed for International" will be used.
All deliveries will be fully insured by us, regardless of the value of the delivery.
Delivery Charges and Discounts
Delivery charges to the U.K. are £4.00 per order to one address.
Delivery charges outside the U.K.are £7.50 per order to one address.
A 10% discount will be given on 10 or more spoons.A 20% discount will be given on 20 or more spoons.
The discount will be calculated and deducted automatically when ordering.
The spoons ordered may be sent to an address different from that of the purchaser, if required. The delivery address may be entered on the "Order Page" . Please remember to include the post code.
Returns PolicyIf the customer is not totally satisfied with the spoon(s) they may be returned for a full refund, less the original delivery charge.
Returns must be made within 10 days of receiving the spoon(s) and after prior consultation with us either by telephone or by email.
It is the customer’s responsibility to insure the spoon(s) being returned in case of damage or loss in transit.
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HAND MADE SPOONS
All the spoons on this website are completely hand made by Ken in his workshop in Llanarth, Ceredigion, Wales.
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